Privacy policy.

Introduction

What is personal data?
Personal data refers to information that can be used to identify you directly or indirectly. This includes details such as first name, last name, email address, tracking technologies (like cookies or tracking pixels), user activity, and device information. You can find detailed information on each type of personal data collected in dedicated sections of this privacy policy or in text shown before data is collected.

Contact Information

Address:47 Kallang Pudding Rd, #06-02 Crescent @ Kallang, Singapore 349318

Email: privacy@wyel.com.sg

Phone: +65 8925 7326

Types of data collected

The types of personal data that this website collects, by itself or through third parties, may include:

• first name;
• last name;
• email address;
• phone number;
• Trackers;
• Usage data

Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection. personal data may be freely provided by you, or, in case of Usage data, collected automatically when using this website. Unless specified otherwise, all data requested by this website is mandatory and failure to provide this data may make it impossible for this website to provide its services.

In cases where this website specifically states that some personal data is not mandatory, you are free not to communicate this data without consequences to the availability or the functioning of the service.

Any use of cookies – or of other tracking tools — by this website or by the owners of third-party services used by this website serves the purpose of providing the service required by you, in addition to any other purposes described in the present document.

You are responsible for any third-party personal data obtained, published or shared through this website.

Mode and place of processing personal data

Methods of processing
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

In addition to ourselves, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of this website (e.g. administration, sales team, marketing team, legal team).

The data may also be accessible to external parties appointed, if necessary, as data processors by us.

The updated list of these parties may be requested from us at any time by contacting us at the contact details provided in this document.

Place
The data is processed at our operating offices and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your data to a country other than your own. To find out more about the place of processing of such transferred data, you can check the section containing details about the processing of personal data.

Retention time
Unless specified otherwise in this document, personal data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on your consent.

Detailed information on the processing of personal data

Your personal data is collected to allow us to provide our service, comply with our legal obligations, respond to enforcement requests, protect our rights and interests (or yours or those of third parties), detect any malicious or fraudulent activity, as well as the purposes set out below:

Analytics

The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of your behavior.

Google Analytics 4 (Google LLC)

Google Analytics is a web-analysis service provided by Google LLC ("Google") that helps us understand how visitors use this website so we can improve it. On this website it is loaded through Cloudflare Zaraz and only after you give consent through our cookie banner — if you decline, it is not loaded. Google may use the data collected to contextualise and personalise services within its own network. The data collected may be transmitted to, and processed in, the United States.

Personal data processed: Trackers (cookies); Usage data
Legal basis: your consent
Place of processing: United States
Privacy policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout, or withdraw your consent at any time through the cookie settings on this website.

Cloudflare Zaraz — consent & tag management (Cloudflare, Inc.)

We use Cloudflare Zaraz to load third-party tools (such as Google Analytics) and to manage your cookie consent. On your first visit a consent banner lets you accept all cookies, reject non-essential ones, or choose specific purposes; non-essential tools load only after you consent. You can review or change your choices at any time through the cookie settings on this website. Your consent preferences are stored locally in your browser.

Spam and abuse prevention

Cloudflare Turnstile (Cloudflare, Inc.)

Our contact form is protected by Cloudflare Turnstile, a privacy-preserving alternative to traditional CAPTCHAs. It distinguishes genuine visitors from automated bots without showing puzzles and without tracking you across other websites. To assess whether a request is legitimate, it may process limited technical data such as your IP address and browser characteristics.

Personal data processed: Usage data; IP address
Place of processing: global edge network
Privacy policy: https://www.cloudflare.com/privacypolicy/

Contacting you

Contact form (this website)

By filling in the contact form with your data, you authorize this website to use these details to reply to your requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal data processed: email address; first name; last name; phone number;

Further information

Legal basis of processing

• We may process personal data relating to you if you have given your consent or for one or more specific purposes: provision of data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which we are subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
• processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Understanding how long we keep your information

When we collect your personal information, we keep it for as long as required for the purposes we collected for. Sometimes, we might need to keep your personal information longer due to a legal obligation or based on your consent.

Here’s what that means in more detail. We will keep your personal information based on the purposes and reasons set out below:

• for contractual purposes: If we have concluded a contract with you, then we'll keep your information until the contract has been performed in full.
• for our legitimate interests: If we're using your personal information for purposes that are necessary and relevant to our business operations, we'll keep it as long as we need it for those purposes. You can learn more about these purposes within the relevant sections of this document or by contacting us.
• with your consent: We may be allowed to retain personal data for a longer period whenever you have given consent to such processing, unless you withdraw your consent.
• legal obligations: we may be obliged to retain personal data for a longer period whenever required to fulfill a legal obligation or upon order of an authority.

Once the retention period expires, your personal data will be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Your Rights Under the Personal Data Protection Act (PDPA) – Singapore

As a data subject under the PDPA, you have the following rights:

• Right to Access. You may request access to your personal data in our possession or under our control, including information about how your data has been used or disclosed within the past year.
• Right to Correction. You may request the correction of any error or omission in your personal data held by us. Upon verification, we will make the necessary corrections and inform any other organizations to which the data was disclosed (unless it is impossible or involves disproportionate effort).
• Right to Withdraw Consent. You may withdraw your consent for the collection, use, and/or disclosure of your personal data at any time, subject to legal or contractual restrictions and reasonable notice. Upon withdrawal, we will inform you of the likely consequences, including how it may affect our ability to provide you with goods or services.
• Right to Data Portability. Where technically feasible and applicable, you may request that your personal data be transmitted to another organization in a structured and commonly used machine-readable format.
• Right to Object to Certain Uses. You may object to the use of your personal data for specific purposes such as marketing, and we will cease such usage upon your request.
• Right to Protection and Security. We are required to make reasonable security arrangements to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
• Right to Complain. If you believe your rights under the PDPA have been infringed, you may lodge a complaint with us directly. If the issue is not resolved, you may escalate the matter to the Personal Data Protection Commission (PDPC) of Singapore.

Your rights based on the General Data Protection Regulation (GDPR)

Where applicable, we also comply with the General Data Protection Regulation (GDPR) for individuals located in the European Union. Under GDPR, you have the following rights:

• Withdraw your consent at any time. You have the right to withdraw consent where they have previously given your consent to the processing of your personal data.
• Object to processing of your data. You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.
  • If your personal data is processed for public interest, by an official authority, or for our legitimate business interests, you can object by providing a reason related to your particular situation.
  • However, if your personal data is being processed for direct marketing purposes, you can object at any time, free of charge, and without any reason. If you do, we will stop using your personal data for marketing. To find out if we are using your data for direct marketing, please refer to the relevant sections of this document.
• Access your data. You have the right to learn if data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
• Verify and seek rectification. You have the right to verify the accuracy of your data and ask for it to be updated or corrected.
• Restrict the processing of your data. You have the right to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.
• Have your personal data deleted or otherwise removed. You have the right to obtain the erasure of your data from us.
• Receive your data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Lodge a complaint. You have the right to bring a claim before your competent data protection authority.
• Learn about the reason for data transfers. You are also entitled to learn about the legal basis for data transfers abroad, including to any international organization governed by public international law or set up by two or more countries, such as the UN.
• Know about security measures. You have the right to know about the security measures we take to safeguard your data.

How to exercise these rights

Any requests to exercise your rights can be directed to us. Our full contact details can be found at the start of this document.

Such requests are free of charge and will be answered by us as early as possible, providing you with the information required by law.

Any rectification or erasure of personal data or restriction of processing will be communicated by us to each recipient, if any, to whom the personal data has been disclosed unless this proves impossible or involves disproportionate effort. At your request, we will inform you about those recipients.

Additional information about data collection and processing

Legal action
Your personal data may be used for legal purposes by us in Court or in the stages leading to possible legal action arising from improper use of this website or the related services. You declare to be aware that we may be required to reveal personal data upon request of public authorities.

Additional information about your personal data
In addition to the information contained in this privacy policy, this website may provide you with additional and contextual information concerning particular services or the collection and processing of personal data upon request.

System logs and maintenance
For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) or use other personal data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of personal data may be requested from us at any time. Please see the contact information at the start of this document.

Changes to this privacy policy
We reserve the right to make changes to this privacy policy at any time by notifying you on this page and possibly within this website and/or - as far as technically and legally feasible - sending a notice to you via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed based on your consent, we shall collect new consent from you, where required.

Definitions and legal references

Personal data (or data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number— allows for the identification or identifiability of a natural person (in other words, you).

Usage data
Usage data is information automatically collected through this website or third-party services, including your IP address, browser type, operating system, time and method of requests, response status, visit duration, page sequence, and device-specific details.

This website
The means by which your personal data is collected and processed.

Service
The service provided by this website as described in the Terms of Service and on this site.

European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie
Cookies are trackers consisting of small sets of data stored in your browser.

Tracker
Tracker indicates any technology - e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of you, for example by accessing or storing information on your device.

Legal information
This privacy statement has been prepared based on provisions of multiple legislations. This privacy policy relates solely to this website, if not stated otherwise within this document.