PL-01 · Insurance · Enterprise
Self-service insurance platform
A modern self-service sales platform bridged to decades-old core systems via a custom middleware layer.
We partnered with the internal IT and architecture teams of a leading global insurance provider to support their digital transformation journey. The project aimed to modernise customer engagement by launching a self-service online sales platform for insurance products — bridging decades-old legacy infrastructure with a modern, user-friendly web experience.
Our role focused on designing and delivering a scalable frontend architecture, alongside a middleware integration layer that connected new digital interfaces to existing core systems. The solution allowed the insurer to offer real-time policy browsing, quoting, and purchasing capabilities online — helping drive customer acquisition and reduce dependency on traditional in-branch processes.
Contribution
- Architected and developed the frontend interface with a responsive, customer-centric design.
- Designed and implemented a middleware layer that interfaced with legacy APIs and data sources.
- Facilitated cross-functional collaboration between internal IT, enterprise architects, and external vendors.
- Addressed performance, security, and compliance considerations throughout development.
- Supported testing and deployment across multiple staging environments for a phased rollout.
Outcome
- Enabled online quoting and purchasing of insurance products through a self-service portal.
- Strengthened the client's digital sales channel and improved time-to-market for new offerings.
- Increased customer convenience while reducing the load on traditional support and sales channels.
- Positioned the organisation for future digital initiatives with a reusable integration framework.
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